Privacy policy

Theflippo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Theflippo is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including the items you view, put in your cart, add to your wish list, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: to perform our contract with you, process payments, fulfill orders, remember your preferences, send account notifications, manage your account, arrange shipping, facilitate returns/exchanges, enable reviews, and create a customized shopping experience.

  • Marketing and Advertising: to send marketing communications via email, text, postal mail, and display online advertisements, including based on your prior activity.

  • Security and Fraud Prevention: to authenticate accounts, provide secure transactions, detect fraud, protect public safety, and secure the Services.

  • Communicating with You: to provide customer support and maintain business relationships.

  • Legal Reasons: to comply with laws, respond to legal process, investigate violations, enforce terms, and protect rights.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties, such as:

  • Shopify, vendors, and service providers who perform services on our behalf like payment processing and customer support;

  • Business and marketing partners for advertising and marketing services;

  • When you consent or direct us to disclose certain information;

  • With affiliates or within our corporate group;

  • In connection with business transactions, legal obligations, or to protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services to provide and improve them. Information you submit will be transmitted to and shared with Shopify and third parties who may be in other countries. Shopify is responsible for processing your information and responding to your rights requests relating to these processing activities. Learn more at Shopify’s Consumer Privacy Policy: https://www.shopify.com/legal/privacy/app-users and the Shopify Privacy Portal: https://privacy.shopify.com/en.

Third Party Websites and Links

Our Services may link to third-party websites. We are not responsible for their privacy or security policies. Review their policies before providing personal information. Links do not imply endorsement.

Children's Data

Our Services are not intended for children. We do not knowingly collect data from children under the age of majority in your jurisdiction. If you are a parent or guardian who believes we have collected such data, please contact us to request deletion.

Security and Retention of Your Information

We strive to protect your data but cannot guarantee perfect security. Information retention depends on account status, legal obligations, dispute resolutions, and policy enforcement.

Your Rights and Choices

You may have rights including access, deletion, correction, portability, and communication preferences. You may exercise these rights through the Services or by contacting us. We will not discriminate for exercising your rights and may require identity verification.

Complaints

If you have complaints about our data processing, contact us or your local data protection authority as applicable.

International Transfers

We may transfer and process data outside your country, relying on legal mechanisms like Standard Contractual Clauses for protection.

Changes to This Privacy Policy

We may update this policy and will post changes on our website with relevant notices.

Contact

For questions or to exercise your rights, contact us at theflippoconnect@gmail.com or at Kanjikode, Palakkad, Palakkad, KL, 678621, IN.